HamKufPrivacy Policy
HamKuf (the "Service", "we", "us") is operated by Cyber Beak ("Cyber Beak"). This policy explains what personal data we handle when you use the HamKuf website at hamkuf.app, the web app, and our mobile apps. You can contact us at support@hamkuf.app.
1. Who can use HamKuf
HamKuf is only for adults aged 18 or over who are seeking marriage. We do not knowingly collect data from anyone under 18. If you believe a minor has registered, contact us and we will remove the account.
2. Data we collect
| Category | Examples | Why we need it |
|---|---|---|
| Account | Email address, password (stored only as a salted hash), role (candidate, mediator) | To create and secure your account and contact you |
| Profile | Name, gender, age, city and country, sect, religious level, marital status, education, profession, bio, family details, partner preferences | To show you to compatible members and generate introductions |
| Photos, video and voice | Profile photos (compressed on upload), an optional intro video of up to 20 seconds, voice messages sent in chat | To present your profile and enable conversations |
| Verification | Photos of your ID document (front and back) and a selfie, and your verification status | To confirm identity and reduce fake profiles. Never shown to other members |
| Guardian (wali) | Wali's name and contact details you provide, and the link you create | To let your wali follow introductions if you choose |
| Messages and activity | Chat messages, introduction requests, proposals, reports, blocks, notifications | To run introductions, enforce our rules and keep members safe |
| Payments | Plan, subscription status, transaction identifiers. We do not receive or store your card number | To provide paid features and handle refunds |
| Device | Push notification token, basic technical logs (such as IP address and request type) | To deliver notifications, prevent abuse and fix problems |
| AI assistant | Messages you send to the AI assistant and short conversation memory | To provide AI guidance, only if you consent |
Some profile fields, such as sect and religious level, reveal religious belief and are therefore sensitive. You choose to provide them, and we use them only to run the matching service.
3. How we use your data
- To create your account, build your profile, and show it to other members according to your visibility settings.
- To facilitate introductions between you, mediators and, where you choose, your wali.
- To verify identities and keep the community safe, including reviewing reports and removing abusive accounts.
- To process payments, provide paid features and respond to support requests.
- To send service notifications such as new introductions or messages. You can change notification preferences in the app.
- To maintain and improve the Service and to meet legal obligations.
We do not sell your personal data and we do not use it for third-party advertising.
4. Who sees your information
- Other members: see the profile details you choose to share. Photos are blurred by default and you control who can view them. Your ID documents are never shown.
- Mediators: independent third parties who guide introductions can see the profiles and conversations involved in the introductions they manage.
- Your wali: if you invite one, they can follow the introductions and conversations you link them to.
- Our staff: a small number of authorised team members can review verification submissions and reports as needed to operate and protect the Service.
5. Service providers we use
We share data with providers that process it on our behalf, only as needed to run the Service:
- Cloud hosting and database infrastructure (Heroku, running on Amazon Web Services).
- Object storage for photos, videos, voice messages and verification images (Cloudflare R2). Files are accessed through short-lived, signed links.
- Payment and subscription providers: Paddle (web payments, acting as merchant of record), and Google Play Billing and Apple in-app purchases via RevenueCat (mobile purchases).
- An AI model provider (OpenRouter and the model vendors it routes to) to power the AI assistant. This applies only if you consent to AI features.
- An email delivery provider for account and notification emails, and Expo push services for mobile notifications.
We may also disclose information if required by law, to enforce our Terms, or to protect the rights and safety of our members.
6. International transfers
Our infrastructure is operated by providers that may store and process data in countries other than your own, including the United States. Where required, we rely on appropriate safeguards for such transfers.
7. How long we keep data
We keep your data while your account is active. When you delete your account we remove your profile, photos, videos, voice messages, verification images and messages within 30 days, except for limited records we must keep for legal, accounting, fraud-prevention or safety reasons (for example payment records and reports about abuse). Backups are overwritten on a rolling basis.
8. Security
We protect data with encrypted connections (HTTPS), hashed passwords, access controls, short-lived signed media links and staff access limits. No system is perfectly secure, so please use a strong, unique password and tell us promptly if you suspect misuse of your account.
9. Your choices and rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, to object to or restrict certain processing, and to withdraw consent. You can edit most information in the app. For anything else, including deletion, email support@hamkuf.app or see how to delete your account. We will respond within a reasonable time and not later than 30 days. You may also complain to your local data protection authority.
10. Cookies and analytics
This website uses no advertising or tracking cookies. The web app stores a sign-in token in your browser so you stay logged in. We do not use third-party analytics on the public website.
11. Changes
If we make material changes we will update the date above and, where appropriate, notify you in the app or by email.
12. Contact
Cyber Beak
Email: support@hamkuf.app